Boeing is the subject of back-to-back Senate hearings Wednesday, as U.S. Congress examines allegations of major safety failures at the embattled aircraft manufacturer.
The Senate Commerce Committee heard from members of an expert panel that found serious flaws in Boeing’s safety culture. Sen. Ted Cruz, R-Texas, said the public wants the Federal Aviation Administration and Congress to ensure that boarding one of the company’s planes isn’t dangerous.
“Flying commercial remains the safest way to travel, but understandably, recent incidents have left the flying public worried. The perception is things are getting worse,” Cruz said.
In a report issued in February, the expert panel said that despite improvements made after the crashes of two Boeing Max jets killed 346 people, Boeing’s safety culture remains flawed and employees who raise concerns could be subject to pressure and retaliation.
One of the witnesses, MIT aeronautics lecturer Javier de Luis, lost his sister when a Boeing 737 Max 8 crashed in Ethiopia in 2019. De Luis commented on the disconnect between Boeing management’s words about safety and what workers observe on the factory floor.
“They hear, ‘Safety is our number one priority,’” he said. “What they see is that’s only true as long as your production milestones are met, and at that point, it’s ‘Push it out the door as fast as you can.’”
In talking to Boeing workers, de Luis said he heard “there was a very real fear of payback and retribution if you held your ground.”
Boeing has been pushed into crisis mode since a door-plug panel blew off a 737 Max jetliner during an Alaska Airlines flight in January. Investigators are focusing on four bolts that were removed and apparently not replaced during a repair job in Boeing’s factory.
A second Senate hearing Wednesday will feature a Boeing engineer who claims that sections of the skin on 787 Dreamliner jets are not properly fastened and could eventually break apart. The whistleblower’s lawyer says Boeing has ignored the engineer’s concerns and prevented him from talking to experts about fixing the defects.
The whistleblower, Sam Salehpour, sent documents to the Federal Aviation Administration, which is investigating the quality and safety of Boeing’s manufacturing. Also scheduled to testify before a Senate investigations subcommittee Wednesday is Ed Pierson, a former manager on the Boeing 737 program. Two other aviation technical experts are on the witness list as well.
The Democrat who chairs the subcommittee of the Senate Homeland Security and Governmental Affairs Committee and its senior Republican have asked Boeing for troves of documents going back six years.
The lawmakers are seeking all records about the manufacturing of Boeing 787 and 777 planes, including any safety concerns or complaints raised by Boeing employees, contractors or airlines. Some of the questions seek information about Salehpour’s allegations about poorly fitted carbon-composite panels on the Dreamliner.
A Boeing spokesperson said the company is cooperating with the lawmakers’ inquiry and offered to provide documents and briefings.
The company says claims about the 787’s structural integrity are false. Two Boeing engineering executives said this week that in both design testing and inspections of planes — some of them 12 years old — there have been no findings of fatigue or cracking in the composite panels. They suggested that the material, formed from carbon fibres and resin, is nearly impervious to fatigue that is a constant worry with conventional aluminum fuselages.
The Boeing officials also dismissed another of Salehpour’s allegations: that he saw factory workers jumping on sections of fuselage on 777s to make them align.
Salehpour is the latest whistleblower to emerge with allegations about manufacturing problems at Boeing. After the panel blowout left a gaping hole in an Alaska Airlines plane in mid-flight above Oregon, the company faces a criminal investigation by the Justice Department and separate investigations by the FAA and the National Transportation Safety Board.
CEO David Calhoun, who will step down at the end of the year, has said many times that Boeing is taking steps to improve its manufacturing quality and safety culture. He called the blowout on the Alaska jet a “watershed moment” from which a better Boeing will emerge.
There is plenty of skepticism about comments like that.
“We need to look at what Boeing does, not just what it says it’s doing,” said Sen. Tammy Duckworth, D-Ill., a member of the Senate Commerce Committee, said before Wednesday’s hearing.
The FAA is also likely to take some hits. Duckworth said that until recently, the agency “looked past far too many of Boeing’s repeated bad behaviours,” particularly when it certified the 737 Max nearly a decade ago. The fatal Max crashes after faulty activations of a flight-control system that the FAA did not fully understand.
The leaders of the Senate investigations subcommittee have also requested FAA documents about its oversight of Boeing.